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What PBX Phone System for Business Should You Use? Switching to a PBX phone can substantially reduce the costs of front desk operations. Your customer support can rely on such a system to work efficiently at minimal costs. With a PBX phone system, communication between staff as well as with external stake holders is convenient and cheaper through email, video or voice calls. Prior to settling for any particular PBX system, first take a look at how communication is executed within your office. Consider if you’re office uses the current phone system predominantly to make outgoing calls to customers. This particular issue can help decide the type of PBX phone you should get for your business. Here’s how to decide what PBX system is best for your office:
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IP PBX
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An IP PBX office phone introduces advanced, integrated communication capabilities. The system calls for appreciable upfront investments, especially if you’re hosting it in-house, but it’s worthwhile in the long run due to the possible costs savings of around 50% in telephone call costs. An IP PBX serves well both small and medium-sized businesses, and if you have bandwidth that can support many phone lines, this system is just perfect for your organization. Keep in mind that an IP phone is suitable for video calls at substantially lower rates. Cloud-Hosted and Virtual PBX Systems If you’re a small enterprise experiencing limitations in resources and personnel, there’s a lot you have to deal with. Thankfully, a hosted or virtual PBX can work for you since either system is maintained offsite. With a hosted or virtual PBX, there’s less on your plate, and although you’ll have to pay a monthly subscription fee, the management and servicing of the system will be handled by your provider. With the cloud-hosted model, there’s no need to buy expensive infrastructure for your IP phone. So, one burden has been lifted off your shoulder, and now you can focus on your core business competencies. Features Make sure you’ve investigated your business communication specifications to help identify the features that your PBX telephone should support. No matter if you’re a small or medium sized company, using an IP PBX telephone brings about benefits that boost the way you communicate, increasing productivity. If your business makes international calls frequently, you should select an IP PBX phone to take advantage of the long-distance call rates that are cheaper than those for traditional analog phones. Other features to expect in a PBX phone include call transfer, automated attendant, and call waiting. The right PBX phone can dramatically improve business communications and productivity. With the above guidelines, choosing the right PBX phone won’t be a problem.